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Utilities
TEPCO:
TEPCO needed to update a small existing system for network billing, aiming to improve efficiency and functionalities ready for deregulation in the Japanese market. For a solution provider to solve the challenging issues associated with deregulation would require a flexible, proven and smart solution. With their breadth of experience in network billing in Australia, Hansen Technologies were selected. Hansen had only one year before the deadline to deliver its solution. It was through the collaborative work with their Japanese partner TSOL that this significant project was able to be completed and delivered on time and to the satisfaction of the client.
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TXU - Dual Fuel:
As a result of Full Retail Contestability, TXU turned its attention to becoming the first Victorian utility to
offer electricity and gas on a single bill. Hansen deployed the Hub Customer Care and Billing solution that
would produce a consolidated bill. It allowed existing legacy systems to be leveraged and new technology to
co-exist. It provides TXU with the future capability to consolidate other non-energy products, when and if
they require.
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TXU - Networks:
With the introduction of Full Retail Contestability to the Victorian gas industry, TXU’s incumbent systems
and suppliers were unable to meet the demands of deregulation; and required a quick-to-market solution to
consolidate all Consumption Data Management procedures. The Hansen solution supports consumption data management,
meter management, meter readings, route management, service order processing and associated reporting.
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ESB Independent Energy:
ESB did not have the internal resources to build a system and their existing system could not handle the complex
billing and pricing structures that are a feature of a competitive market. Hansen proposed Hub, which was
integrated to SAP Financials, Energy Trading and Data warehouse systems to provide a total business solution
for ESB Retail and Distribution Networks.
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Australian Inland:
Australian Inland needed to replace its billing systems to survive in a deregulating market. Hub was deployed
to support both Australian Inlands’ retail and distribution operations. The system deployment illustrates
the benefits of Hub’s modular design and convergent capabilities.
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AGL Electricity:
Due to deregulation reform being introduced in Australia, AGL saw a need to protect its valuable enterprise
customers with billing system capable of managing its complex corporate structures. Hub was deployed and
used as a billing system for high end, large corporate and commercial customers.
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Wimmera Mallee Water:
Wimmera Mallee Water needed a back-office system capable of handling both metered and agricultural water
billing to assist in their service management and customer care whilst ensuring adherence to their business
rules. Hansen's Hub billing functions included inventory, meter reading and meter management, taxation,
rating, billing collections, work order management and customer care facilities. In addition
Hansen's AssetLife was installed to assist with fixed asset managment and risk management.
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Telecommunications
BT Belgium:
BT needed a multi-lingual, multi-currency telco billing solution. Hansen installed the Hub billing solution
with full support for rating, billing, customer care, and collection management. The software was successfully
installed on time and on budget.
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TransACT:
TransAct were looking for a convergent billing solution that would allow them to bill for many different
services. Hansen proposed HubFM, our facilities management billing solution. The implementation was extremely
successful with a short 3-month installation.
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Telstra:
Since the 1970’s Telstra has frequently utilised Hansen’s Rapid Application Development services to meet
strategic targets that could not be achieved within the required timeframe in-house or by its legacy computing
systems. Hansen proposed a facilities management service, which offered convergent billing, customised bill formats
and tailored discounting plans. Hansen commits a technical support team to Telstra, which includes: consultants,
analysts, development, network systems and operational specialists.
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NTA (USA):
The NTA's existing billing system was becoming inflexible and was not able to support the more advanced
products and services that the NTA wanted to offer its customer base. The NTA wanted also to take advantage
of new developments in billing technology, including cost effective client server platforms and web browser
capability for customer facing services. Hansen proposed its fully integrated billing system, encompassing
automated usage data collection, rating and pricing, flexibility in bill formatting and bill presentation
media and comprehensive customer care facilities.
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Adept Telecom (UK):
Over recent years Adept Telecom has made strategic acquisitions and now has over 70,000 customers generating
300 million minutes of calls per year. The company has experienced growth both organically and by acquisition.
Key to supporting Adept Telecom’s growth is to maintain a high level of service.
This is particularly important during times of acquisition and the need to produce invoices for new customers.
Particularly important for Adept Telecom is the speed and agility in which the Hansen support team is able
to integrate and migrate customer data from legacy systems to the HUB billing system.
Hansen has successfully supported Adept Telecom, producing accurate bills, on time, every time and facilitating
Adept in setting positive expectations for all new customers, minimising churn and protecting the company’s
cash flow.
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CC Communications (USA):
Hansen Technologies was selected as having the best capability for integrated Customer Care and Billing,
combined with an economic balance that would lead to long-term customer retention and satisfaction.
The replication of the CC Communications HUB implementation is believed to be ideally suited to any
medium sized LEC operating in the US.
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For further information, email Manager Billing.
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