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Gas and electricity markets across the world face varying stages of market
deregulation. Accordingly Hansen offers these market sectors two distinct
offerings:
HUB Retail, a customer centric customer care and billing
solution that supports both regulated and contestable markets. HUB Retail is
designed to address the specific needs of retailers in a variety of market
conditions. HUB Retail provides customer services personnel with access to a
range of user-defined functions, including customer hierarchy representation,
product rating, pricing and discounting, new product creation, customer care,
registration and dispute handling and full control of the end-to-end bill
production, distribution and payment processes. Internet portals support access
to customer and metering information, new service orders, bill queries,
disputes and customer payments.
HUB Network is a contract and meter-centric solution that fully
supports the deregulated market operations of consumption data management and
use-of-system billing for distribution businesses. Revenues are dependant on
the effectiveness and ability to accurately collect usage data in a timely
fashion and the ability to forward and / or bill that data to industry
participants such as retail suppliers and government market management
authorities.
In ring fenced, deregulated markets HUB Network supports the management of
metering assets, site and connection details, the collection and the provision
of consumption data for all market participants, the balancing, billing and
settlement for the use of the network, the support of B2B and B2M industry
flows and market compliance and regulatory reporting.
For more information e-mail the Hansen Manager Billing.
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