Telecommunications

HUB provides telecommunications retailers with a flexible and competitive business edge. HUB is designed to address the specific needs of retailers in a variety of market conditions:

• Traditional telecommunications providers, with significant investment in existing systems, requiring rapid and low cost entry into new markets;
• New entrants requiring a cost-effective, but fully functional system that can be quickly implemented to support aggressive marketing campaigns and rapid growth potential;
• Telecommunications providers seeking market differentiation via entry into resale of multiple services, where HUB can provide the required rating, billing and product bundling, combined on a single bill; and
• Incumbent providers seeking selective platform integration & rebilling solutions.

HUB provides customer services personnel with web-based access to a range of user-defined functions, including customer hierarchy presentation, bill consolidation, product rating, pricing and discounting, new product creation, customer care, dispute handling and full control of the end-to-end bill production and distribution process. The web-based customer self-care feature significantly improves customer satisfaction and reduces call center overheads.

HUB provides high-performance billing for all of the modern and traditional telecommunications services, in pre-paid, post-paid and pre-billed scenarios, allowing the provider to keep in touch with advances and innovations in voice, data and multimedia.

HUB can accept data from a variety of external systems and switches in both rated and unrated formats, providing convergent billing across multiple systems and services.

HUB scalability places no limits on how far and how fast a business may grow. An open client server based software solution, HUB allows for modular and controlled integration of legacy systems. HUB can be run in-house or as an outsourced solution.

Fixed Line Services

HUB QuoVantage is an integrated management and billing system for fixed line telecommunications service businesses. HUB QuoVantage gives a company ownership of its customer base. It enables companies to draw together call data from multiple carriers and produce a fully customised bill, manage sales and marketing, create and administer complex call plans and control invoices and cash.

HUB QuoVantage can be accessed via the internet, giving companies the freedom to run the business from anywhere in the world. The data entry screens are easily customised for specific sales campaigns thereby reducing data errors on input. Its powerful reporting module provides the tools to report and manage every aspect of the business putting the company firmly in control.

Call Reporting Tool

HUB TrueView is a powerful web enabled call reporting tool. It provides carriers and resellers with better management information, and helps to improve services to customers. It enables companies to create reports, view and analyse them by using the standard suite of reports, or create a unique format with the reports wizard. HUB TrueView is a vital tool for any company needing to manage their telecommunication expenditure closely and track/monitor monthly call patterns.