By their very nature,
competitive utilities need to remain competitive. Energy retail executives
demand innovative new products, the ability to enter new markets quickly and at
low cost, and responsive solutions that drive business efficiency. Meanwhile,
aging and inflexible CIS solutions are simply not delivering to the demands and
complexities that competitive markets present. As utilities face customer churn
and increased consumer scrutiny of energy rates, retailers need responsive and
flexible solutions.
Hansen Technologies is a world-leading vendor in retail energy
markets. With customers of all types, sizes, and operating in
multiple markets worldwide, we have significant experience designing meter-to-cash solutions that address the specific needs of retailers, including:
- Traditional energy
providers, with significant investment in existing systems and requiring
low-cost entry into new and international markets
- New entrants
requiring a cost-effective yet fully functional system that can be
quickly implemented to support aggressive marketing campaigns and enhance
value to customers
- Energy providers
seeking market differentiation via entry into resale of multiple utility
and non-utility services
- Incumbent providers
seeking selective platform integration and rebilling solutions
Designed
to support excellent customer service with a low cost-to-serve, our solutions
are built on foundations of usability, efficiency, and functionality that
leverages our global market experience.
The
rich retail functionality begins with the Market Solutions module which
streamlines compliance with market and utility switching requirements, Customer
Acquisition which improves the efficiency of customer signup, and a Sales &
Marketing module designed to maximise add-on sales. Our Meter Data Solutions
will support interval or standard meter reads, irrespective of metering
hardware, from data load through to market hub file production. Alternatively,
our open-standards solutions can accept data from a variety of feeder systems
in both rated and unrated formats, providing convergent billing across multiple
systems and services.
Our
highly-acclaimed CIS functionality covers a broad spectrum of utility
requirements, from efficient call centre operations, to industry-leading
collections management and customer self-service options. Proven to scale, our
retail solutions can support multiple markets, products, operating companies,
and currencies from a single solution instance.