With customers of all types, sizes, and operating in multiple markets worldwide, we have significant experience designing solutions that address the specific needs of regulated utilities.
More than ever, vertically-integrated utilities are fighting a losing battle against aging CIS systems by sinking money into old technology and costly maintenance. Pressure to reduce costs, an aging workforce, regulatory change, and a desire to improve customer service are just some of the major issues facing utility executives. Meanwhile, the business risk of legacy CIS systems increases with each passing day as the inflexible and unresponsive legacy systems become increasingly expensive and difficult to maintain. There is a strong tension between the desire to innovate and the inability to effect change.
Hansen has a long history of innovations that have impacted the course of utility CIS applications. With significant industry experience across a variety of global markets, we are ideally positioned to deliver solutions that meet your business requirements. Our customer meter-to-cash focus enables us to deliver offerings tailored to each utility's specific business requirements. Hansen has significant experience designing solutions that address the specific needs of regulated utilities, including:
- Utilities with aging and inflexible legacy systems requiring transition to modern, flexible and functional solutions
- Utilities undergoing mergers or operating multiple legacy systems wanting to take advantage of the synergies of system consolidation
- Energy providers struggling to keep pace with changing regulatory and business requirements
Designed to support excellent customer service with a low cost-to-serve, our solutions are built on foundations of usability and efficiency. The rich functionality begins with the Meter Data Solution designed to support interval or standard meter reads, irrespective of metering hardware: from data load through to transaction file production. Alternatively, our open-standards solutions can accept data from a variety of feeder systems in both rated and unrated formats, providing convergent billing across multiple systems and services.
Once the billing determinants are collated, our proven CIS functionality covers a broad spectrum of utility requirements, from robust billing, to efficient call centre operations, to industry-leading collections management and customer self-service options. Proven to scale, our solutions for regulated utilities can support multiple products, operating companies, and currencies from a single solution instance. The solution can be run by the utility in-house, operated from your site with our comprehensive application management services, or hosted and managed by us.