Hansen has a track record of involvement with high-achieving projects. Our comprehensive implementation methodologies and significant experience across a variety of utility projects make us an ideal implementation partner. With over 40 years of experience implementing billing and customer care solutions, Hansen provides a full range of in-house integration capabilities, offering comprehensive turnkey services.

Hansen’s Key Project Success Factors

  • Extensive industry-specific knowledge
  • Maturity of Hansen’s software solutions: Stability of Version and Environment/Solution Balance
  • Availability of dedicated qualified resources to the project
  • Clearly defined roles and responsibilities among all project parties
  • Established implementation methodology and approach
  • Stringent change control processes
  • Risk management and mitigation performed throughout the project lifecycle
  • Partnership culture among all stakeholders

Explore Hansen’s Project Approach

Project Methodology

Hansen employs a robust project delivery methodology backed by strong project governance to mitigate risks and manage changes for on-time delivery of the projects within prescribed budgetary limits.

  • Optimized blend of Waterfall and Agile to ensure that contractual milestones are still met while providing some of the flexibility and transparency that Agile provides
  • Joint project governance committee established with the client at the commencement of the project to provide direction and control the project
  • Stringent change control and risk management throughout the project lifecycle
  • Established tools to support clear, consistent communication and exchange of artifacts between the teams
  • Established escalation paths to address any impedance to project progress
  • Extensive internal and external reporting throughout the project lifecycle

Change Management

The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to assess and minimize the impact of change-related incidents upon project quality, schedule and cost.

  • Scope
  • Budget
  • Resources
  • Third party interactions/involvement
  • Cross company communication
  • All documentation and procedures associated with the running, support and maintenance of live systems.

Communication Planning

The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to assess and minimize the impact of change-related incidents upon project quality, schedule and cost.

    • Project Phase – the phase in which communication will be produced
    • Action – what type of communication will be generated, e.g. project status/ progress report, meeting minutes, training, etc.
    • Stakeholder / Audience – who the communication is intended for
    • Purpose – why the communication was produced
    • When / Frequency – how often the communication will occur
    • Type of Communication – how the communication will be delivered, e.g. meeting, SharePoint post, document distribution (hard copy), presentation, demo, conference call etc.
    • Facilitator – the person responsible for communication

Risk Management

Hansen assesses project risks upfront at the project initiation and then monitors the issues raised throughout the project lifecycle to prevent them from becoming issues.

    • The Hansen Project Manager will have the overall responsibility for managing risk matrix.
    • Risks will be assigned a probability (e.g. how likely it is to occur) and an impact (i.e. how significant the effect of the risk occurring will be to the project).
    • Risks will be assigned a risk response strategy (Accept, Avoid, Transfer, Mitigate).
    • Based on the agreed upon strategy, follow-up actions will be assigned.