Hansen Technologies Limited (Hansen) announces the first implementation of the HUB Quo Vantage and TrueView customer care and billing systems as part of Cable & Wireless' Brand in a Box service.
The first customer for Cable & Wireless Brand in a Box, Orange Business Services, has commenced a phased roll out of the solution to its small to medium sized business customers.
Cable & Wireless launched its Brand in a Box service to target major brands across the UK. Its innovative approach enables well-known household names to capitalise on the increasing potential that Carrier Pre-Select and Wholesale Line Rental present. Through this service, a customer is able to act as a voice reseller with considerable ease, removing costs traditionally associated with market entry. Brand in a Box provides the network and customer management attributes, such as billing and customer relationship management systems, required to launch a voice reseller solution.
Cable & Wireless heads up the customer relationship, providing voice services and a single interface for all elements of the solution. It sought to work with a suitable billing partner through a competitive tender process.
After 14 vendors responded to the bid, the contract was awarded to Hansen Technologies. Gareth Kentish, European Director of Hansen Technologies said: "This represents a further major step forward for Hansen in broadening the company's presence in the European telecoms sector. It demonstrates our ongoing focus on understanding the specific needs of the telecoms market in our region and reflecting that understanding in the products we deliver to the sector. Significant investment has been made in HUB to enable our customers to enter the market with an inexpensive, but highly functional solution."
Emma Davies, Product Manager, Cable & Wireless, said: "Cable & Wireless is taking a significant lead in the market by broadening its offering to the major brands in the UK. Hansen was chosen as our partner due to its track record in delivery and clear understanding of our Brand in a Box proposition. Cable & Wireless is ideally placed to take a greater proportion of CPS and Line Rental business working with Hansen. Our flexibility is now unprecedented."
Gareth Kentish added that he was pleased with this latest success: "Hansen has again been recognised for its strength in customer care and billing solutions. We are confident that demand for the HUB solution will continue to grow strongly".
Cable & Wireless and Hansen are now in a strong position to roll out this successful offering to other major brands across the UK.