Efficient and effective customer service is central to any successful telecommunications operation. Companies seek a single, unified solution for customer care and billing, but need to leverage their existing investment in ‘back-office' platforms. The seamless integration and consolidation of these systems is key to successful customer service and accurate revenue collection. Hansen's billing and customer care solution provides a single customer view for efficient and effective customer service.
Customer Management
Customer Management enables companies to service telecommunications
customers effectively. From self-service options to call centre
modules, the Customer Management module eliminates the need for a
separate CRM.
Revenue Management
Revenue Management delivers accurate collections management, revenue assurance for accurate billing, and fraud management tools