Customer Management enables companies to service telecommunications customers effectively. From self-service options to call centre modules, the Customer Management module eliminates the need for a separate CRM.
- Consolidated customer information for simple service representative access
- Integrated online self-service capabilities
- Online complete real-time view of customers, their services, and activity history
- Easy integration with interactive voice response and computer telephony integration to streamline call centre operations
- Flexible bill output for paper and e-billing options
- Call centre screens provide simple access to core information for improved service
- Integrated web self-service capabilities reduce errors and save time
- Ability to turn every customer interaction into a revenue-generating opportunity
- Ability to provide e-billing significantly reduces costs over traditional paper billing
- Reduced call centre training time by providing a single-system customer view