Hansen's solution for multi-service billing has the ability to accept data from a variety of external systems and switches in both rated and unrated formats. As the rating and billing take place in the Hansen solution, it allows the company to create new tariff packages and product offerings in an efficient and cost-effective manner.
- Bill consolidation of pre- and post-paid services from other systems
- Management of complex customer account hierarchies
- Customer service access via web interface
- Wizards for customer acquisition and new product sales
- Product rating, pricing, and discounting
- Customer care and dispute handling
- Bill production and distribution
- Single interface converges multiple systems and services
- Network and system agnostic platform
- Supports multiple MVNOs for wholesale operators
Hansen has successfully delivered unique multi-service solutions on time and within budget. The system has the capacity to:
- Significantly reduce churn by aggregating multiple services on one account
- Win new subscribers from the competition
- Increase margins by adding new profitable services to the bill
- Offer a single view of the customer for multiple services
- Simplify the management of complex corporate account hierarchies