Hansen's unique billing and customer care capabilities for telecommunications works alongside legacy systems. The approach maximises return on current system investments, but also provides flexibility for retailers or MVNOs to introduce new and novel packages to retain and win new customers.
In what is an already saturated market, telecommunications companies are facing unprecedented challenges in maintaining their customer base. With new technologies, new entrants, and changing regulations, telecommunications companies in fixed-line and mobile retail or virtual network environments require highly efficient and flexible operations to remain competitive.
Central to effective competition is the reduction of customer churn
which can yield significant savings when compared to the cost of
acquiring new customers, minimising fraud, and reducing bad debt. Unfortunately, whilst the business case to improve these objectives can be clear-cut, the cost, risk, and time associated can be too daunting to warrant systems replacement - particularly when there are separate systems for different services and customer groups. Telecommunications retailers need a way to achieve business objectives like the ability to offer new and innovative products and services, reduce churn, improve fraud detection, and operational efficiency - while leveraging their existing systems investments.
Hansen's unique billing and customer care capabilities for telecommunications works in alongside legacy systems. The approach maximises return on current system investments, but also provides flexibility for retailers or MVNOs to introduce new and innovative packages to retain and win customers. Hansen's solutions have the capacity to:
- Significantly reduce churn
- Win new subscribers from the competition
- Help protect against fraud
- Offer a single view of the customer (for multiple services).