Keep Your Operations on Point, Position Your Organization for Success
Hansen’s Banner CIS Version 5 is an end-to-end customer care and billing system that enables utilities and municipalities to manage the full customer service and revenue lifecycle for the provision of electricity, gas, and water services.
Banner 5 features comprehensive functionality that optimizes critical processes including inquiries (contact to close), field service (request to completion), and revenue cycle (meter to cash). The modern and robust User Interface enables CSRs to deliver effective customer service through efficient call center workflows, tight integrations to workforce management solutions, and real time updates on status orders. The result is better operational performance, improved revenue streams, and increased customer satisfaction.
Tools to ensure faster business processes
- Modern user interface for optimal CSR productivity
- Customer engagement and self-care services that reduce costs
- Streamlined billing and bill pay options to optimize meter to cash cycle
- Device independence for ultimate efficiency
- Modernized CSR screens for improved operations and call center interactions
- Identify and target specific customers for demand response initiatives
- Mobile workforce platform option for increased productivity
- Create innovative pricing models including “what if” and revenue impact scenarios