Keep Your Operations on Point, Position Your Organization for Success

Hansen’s Banner CIS Version 5 is an end-to-end customer care and billing system that enables utilities and municipalities to manage the full customer service and revenue lifecycle for the provision of electricity, gas, and water services.

Banner 5 features comprehensive functionality that optimizes critical processes including inquiries (contact to close), field service (request to completion), and revenue cycle (meter to cash). The modern and robust User Interface enables CSRs to deliver effective customer service through efficient call center workflows, tight integrations to workforce management solutions, and real time updates on status orders. The result is better operational performance, improved revenue streams, and increased customer satisfaction.

Tools to ensure faster business processes

  • Modern user interface for optimal CSR productivity
  • Customer engagement and self-care services that reduce costs
  • Streamlined billing and bill pay options to optimize meter to cash cycle
  • Device independence for ultimate efficiency
  • Modernized CSR screens for improved operations and call center interactions
  • Identify and target specific customers for demand response initiatives
  • Mobile workforce platform option for increased productivity
  • Create innovative pricing models including “what if” and revenue impact scenarios

Functionality, Features and Benefits

Product Features

Key Capabilities

Hansen’s Banner CIS provides the tools to integrate customer information throughout the enterprise – from the call center to the field.

With Banner CIS, organizations can:

  • Aggregate and analyze all customer information, while encrypting sensitive customer data
  • Create, assign and manage service orders with integrated workflow, work routing and approval
  • Manage all contacts from initiation to resolution
  • Monitor, track and analyze call center traffic across multiple call centers and administrative locations
  • Identify clients for targeted communications
  • Handle “customer choice” options in deregulated areas
  • Provide configurable web portals for CSRs with easy access to customer answers
  • Provide customer self-service portal for account information, profile updates and bill information
  • Create and manage a portfolio of innovative pricing products with tools designed to model “what if” scenarios and revenue impacts
  • Support mass volume transaction processing as well as one-time or “quick bill” production
  • Provide multiple collection strategies, configurable by location, account type, credit rating, etc.
  • Supply user-defined automated accounting and tracking of delinquent and uncollectible accounts receivable
  • Include comprehensive financial and revenue reporting including full sub ledger and balancing
  • Deliver complete information on time to meet regulatory reporting requirements

Key Benefits

Banner CIS is Comprehensive, Configurable, Adaptable

  • Complete solution, right out of the box
  • Tailorable without modification
  • Flexible to manage ongoing changes and
  • Enhancements

Consistently the “Standard of Excellence” in the Industry

  • The industry’s benchmark for superior functionality and technology
  • Continuously enhanced with assured migration paths
  • Turns the “business of billing” back into the hands of the business
  • Provides depth and full support for complete life cycle billing with complex rates

Everything You Need for CRM, and Nothing You Don’t

  • Industry-specific functionality versus generic overkill
  • Reflects user-defined information flows and utilization
  • Enables increased efficiencies


Contact Us

For more information about Banner CIS, contact us.